policies

Client understands that upon entering this service contract, Intercept Catering is committing time and resources to this event and thus cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the following cancellation limitations will apply. Third party referral partners are subject to Third party referral partner contract agreements and are not subject to the following policies. 


Event Cancellation Policy 


If Client requests cancellation of this contract 90 days of more before the event, Client shall receive a full refund. If client requests cancellation 45-89 days before the event, (25%) of the contract total will be owed to Intercept Catering. If client requests cancellation 31-44 days before the event, (50%) of the contract total will be owed to Caterer. After 30 days in advance of the event, Caterer shall be entitled to (100%) of the contract total. 


Catering Cancellation Policy 


This policy is valid for online, email and phone catering orders. An event and/or order may be canceled with no charges up to seven (7) full business days prior to the event. Cancellation of services made less than three (3) full business days prior to the event will be charged 50% of the contract. Cancellation of services made less than (1) full business day of the event will be charged 100% of the contract. 

  • 50% deposit of the catered food is due to confirm an event 

  • Specialty food items are non-refundable 

  • Up to and including 8 days prior to event, 50% of the catered food is non refundable and 100% of labor cost is non refundable.

  • 5 to 7 Days prior to event, 75% of the catered food is non-refundable and 100% labor cost is non refundable.

  • Day of event and 4 Days prior to event, 100% of the invoice is non refundable.

  • Rescheduling events will be at the discretion and availability of the caterer.

  • Catering jobs lasting multiple days cannot be cancelled once the job has begun. Payment will be due, in full, upon cancellation.
     

** Note refunds are the sole discretion of Intercept Catering. Although an event may be cancelled or rescheduled, Intercept Catering reserves the right to allow for consulting and coordinating when or if determining to allow for a cancellation or refund of any amount or for any reason.


Contact Details
Intercept Catering
626-676-0840   |  interceptcatering@gmail.com